02.07.2016 - 02.07.2016 14 °C
I've done many things in my life on a budget. Been a poor artist most of my life often requiring budget thinking and deeds. I have bought budget clothes and shoes, marked down food products and saved my pennies by budgeting on many aspects of everyday living by balancing one product, one company or one actuality against another through a budget. However to call your company Budget shouldn't mean you offer a lesser service for the same product I can get from another company, and here of course I speak of Rental Cars. I have a Gold Card for using Hertz in NZ, but here in the UK we had a car booked for us to save costs. We picked it up this morning. Nothing special, silver Opel, bigger than a shopping trolley and smaller than a four seat spa pool.
What should have been a simple matter of signing the paperwork and going, turned into a long process which ultimately led to me suggesting that the company was building the vehicles from a pile of flat packs in the carpark, bolting on the wheels when another renter turned up. I was told by the nice Budget desk dweller, Rebecca, that my wait would be 10 minutes, however on taking a seat next to a nice couple from Utah (who informed me that they had already waited 35+ minutes) I realised that I too was to slowly watch my holiday disappear before my eyes. Rebecca did say that they had 400 cars booked for rental today, but knowing that should have streamlined the process, not compounded a fraught, and somehow acceptable level of corporate ineptitude. It almost appeared as if cars being dropped off needed to cleaned and turned around for new rentals. That's just rubbish and has never been something I've seen in any country before. From entering the building and queuing, (the international sport of standing about waiting, which the British Isles has repeatedly won gold medals in), to leaving with a set of car keys took nearly an hour. Outrageous and mindlessly inefficient.
I did wonder at one stage whether any of this would have happened if I had booked one of the fleet of Mercedes in the front row, but that's not how to keep to a budget.
Anyway, doing things on a Budget doesn't have to mean budget service. But in this instance, that's what we got.